The approach presented in Lean Banking focuses on:
- Value Stream Management for credit, payments, back-office and customer journeys;
- Risk and error reduction through standardization and clear work design;
- Data-driven management using KPIs, dashboards and analytics;
- Customer-centric redesign to reduce lead time and improve service quality;
Leadership alignment from executive level to operations. This makes Lean Banking a structured methodology that integrates naturally with digital transformation, automation and AI initiatives.
Results & Impact
Banks adopting Lean Banking principles experience measurable improvements:
- reduced operational waste and rework,
- faster credit and onboarding processes,
- fewer operational risk events,
- increased productivity,
- enhanced customer experience,
- improved cross-functional collaboration,
stronger governance and process visibility for leadership. Most importantly, they build internal capability not dependency on consulting.
Why Lean Banking Matters for Lean In Finance
This book embodies the mission of Lean In Finance:
- applying scientific rigor to the world of services,
- helping organizations simplify and excel,
- integrating Lean, Digital and Green Transformation,
- empowering people to become real drivers of change,
- bringing excellence to industries where complexity is the norm.
Lean Banking remains a reference point for CEOs, COOs, Transformation Leaders and Quality Managers who want to modernize their organizations and achieve sustainable performance.
