Preface by Teresa Sbano
Global Head of Blue Belt Academy
Master Black Belt and Innovation & Business Improvement Expert – Amundi Investment Solutions
Preface by Paolo Salomone
Underwriting Operation Manager
Master Black Belt and Innovation & Business Improvement Expert – Chubb European Group SE
Testimonial by Orazio Rossi
Country President, Italy at Chubb Group
DFSS for Service is a pioneering work that brings Design for Six Sigma (DFSS) into the world of financial and service organizations industries where complexity, variability, regulation, and customer expectations require rigorous and predictive methods for designing high-performing services.
Drawing on more than 30 years of international experience, the book offers a structured and practical approach to:
- designing new services from the ground up,
- reducing operational risk and variability,
- accelerating digital transformation,
- strengthening customer experience,
- and aligning service innovation with strategic objectives.
Featuring contributions from leading experts and a testimonial from the Country President of Chubb Italy, the book demonstrates how DFSS can help organizations engineer services that are:
- more reliable,
- faster,
- data-driven,
- customer-centric, and operationally robust.
DFSS for Service is essential reading for executives, transformation leaders, Master Black Belts, innovation managers, and professionals who want to build the next generation of service excellence through method, science, and intelligent design.
