{"id":7641,"date":"2025-11-13T08:58:27","date_gmt":"2025-11-13T08:58:27","guid":{"rendered":"https:\/\/leaninfinance.mkalab.com\/non-categorise\/six-sigma-notre-facon-de-travailler-2\/"},"modified":"2026-01-26T10:03:47","modified_gmt":"2026-01-26T10:03:47","slug":"six-sigma-notre-facon-de-travailler-2","status":"publish","type":"post","link":"https:\/\/leaninfinance.mkalab.com\/fr\/histoires-de-reussite\/six-sigma-notre-facon-de-travailler-2\/","title":{"rendered":"Six Sigma \u2013 Notre fa\u00e7on de travailler"},"content":{"rendered":"\t\t
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Ce n\u2019est pas un hasard si ACMI est un leader mondial des solutions \u00e0 haute vitesse pour les secteurs des boissons et du packaging. La raison est claire : un engagement constant \u00e0 remettre en question le statu quo, \u00e0 innover en continu et \u00e0 transformer la mani\u00e8re dont les services et les processus sont con\u00e7us et d\u00e9livr\u00e9s. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Pr\u00e9sentation du projet<\/strong><\/h3>

La collaboration avec Lean In Finance a impliqu\u00e9 la division Customer Service, dirig\u00e9e par L. S., avec pour objectif d\u2019int\u00e9grer l\u2019am\u00e9lioration continue, la digitalisation et une culture centr\u00e9e sur les personnes au sein de l\u2019une des fonctions les plus strat\u00e9giques d\u2019ACMI.<\/p>

Le d\u00e9fi<\/b><\/h3>

Dans un contexte mondial o\u00f9 les clients exigent une fiabilit\u00e9 absolue, une grande r\u00e9activit\u00e9 et une durabilit\u00e9 accrue, ACMI ambitionne de devenir une r\u00e9f\u00e9rence internationale de l\u2019Industrie 4.0 sur l\u2019ensemble de ses sites.<\/p>

Le site de Parme est d\u00e9j\u00e0 l\u2019une des installations les plus automatis\u00e9es d\u2019Europe, mais l\u2019ambition va bien au-del\u00e0 : transformer le service, les processus et les personnes en un mod\u00e8le de r\u00e9f\u00e9rence \u00e0 l\u2019\u00e9chelle internationale.<\/p>

Mise en \u0153uvre : les personnes au c\u0153ur du changement<\/h3>

Le projet a d\u00e9but\u00e9 par un d\u00e9veloppement cibl\u00e9 du leadership :<\/p>

  • les responsables du service client ont suivi le programme Lean Manager (1,5 jour), acqu\u00e9rant une compr\u00e9hension approfondie des m\u00e9thodes, des outils et de l\u2019\u00e9tat d\u2019esprit Lean ;<\/li>
  • Lean In Finance a ensuite travaill\u00e9 aux c\u00f4t\u00e9s des \u00e9quipes du site de Parme, en combinant les principes du Lean Six Sigma, de la transformation digitale et du Service 4.0.<\/li><\/ul>

    La conviction au c\u0153ur du projet est simple :<\/p>

    Lorsque les personnes sont au centre, la transformation devient durable.<\/p>

    La mise en \u0153uvre a inclus du coaching sur le terrain, la refonte des processus, la cartographie VSM, le management visuel, l\u2019analyse pilot\u00e9e par les donn\u00e9es, la standardisation et l\u2019implication continue des \u00e9quipes.<\/p>

    Il ne s\u2019agissait pas uniquement d\u2019un projet d\u2019am\u00e9lioration, mais d\u2019une v\u00e9ritable transformation culturelle.<\/p>

    R\u00e9sultats obtenus<\/b><\/h3>

    Le site de Parme, d\u00e9j\u00e0 \u00e0 la pointe du secteur, a enregistr\u00e9 des am\u00e9liorations significatives :<\/p>

    • une int\u00e9gration digitale renforc\u00e9e entre les d\u00e9partements ;<\/li>
    • des processus plus rapides et plus standardis\u00e9s ;<\/li>
    • une fiabilit\u00e9 op\u00e9rationnelle accrue ;<\/li>
    • des d\u00e9lais de r\u00e9ponse plus courts pour les clients ;<\/li>
    • une am\u00e9lioration de l\u2019efficacit\u00e9 dans la gestion des pi\u00e8ces d\u00e9tach\u00e9es et des mises \u00e0 jour ;<\/li>
    • un service client plus proactif et pilot\u00e9 par les donn\u00e9es tout au long du cycle de vie des lignes.<\/li><\/ul>

      L\u2019impact se diffuse d\u00e9sormais \u00e0 l\u2019\u00e9chelle du groupe : d\u2019autres sites d\u2019ACMI r\u00e9pliquent le mod\u00e8le, avec l\u2019objectif de l\u2019\u00e9tendre \u00e0 l\u2019ensemble du r\u00e9seau mondial.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      Ce n\u2019est pas un hasard si ACMI est un leader mondial des solutions \u00e0 haute vitesse pour les secteurs des boissons et du packaging. La raison est claire : un engagement constant \u00e0 remettre en question le statu quo, \u00e0 innover en continu et \u00e0 transformer la mani\u00e8re dont les services et les processus sont […]<\/p>\n","protected":false},"author":1,"featured_media":7634,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_eb_attr":"","footnotes":""},"categories":[50],"tags":[],"class_list":["post-7641","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-histoires-de-reussite"],"acf":[],"yoast_head":"\nSix Sigma \u2013 Notre fa\u00e7on de travailler - Lean in Finance<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Six Sigma \u2013 Notre fa\u00e7on de travailler - Lean in Finance\" \/>\n<meta property=\"og:description\" content=\"Ce n\u2019est pas un hasard si ACMI est un leader mondial des solutions \u00e0 haute vitesse pour les secteurs des boissons et du packaging. 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