{"id":7608,"date":"2025-11-17T16:23:59","date_gmt":"2025-11-17T16:23:59","guid":{"rendered":"https:\/\/leaninfinance.mkalab.com\/non-categorise\/transformation-guidee-par-les-personnes\/"},"modified":"2026-01-26T09:24:26","modified_gmt":"2026-01-26T09:24:26","slug":"transformation-guidee-par-les-personnes","status":"publish","type":"post","link":"https:\/\/leaninfinance.mkalab.com\/fr\/publications\/transformation-guidee-par-les-personnes\/","title":{"rendered":"Transformation guid\u00e9e par les personnes"},"content":{"rendered":"<p><strong>Pr\u00e9face de T. S.<\/strong><br \/>\nGlobal Head of Blue Belt Academy<br \/>\nMaster Black Belt et Innovation &amp; Business Improvement Expert \u2013 Amundi Investment Solutions<\/p>\n<p><strong>Pr\u00e9face de P. S.<\/strong><br \/>\nUnderwriting Operation Manager<br \/>\nMaster Black Belt et Innovation &amp; Business Improvement Expert \u2013 Chubb European Group SE<\/p>\n<p><strong>T\u00e9moignage d\u2019O. R.<\/strong><br \/>\nCountry President, Italie \u2013 Chubb Group<br \/>\nDFSS for Service est un ouvrage pionnier qui introduit le Design for Six Sigma (DFSS) dans le monde des industries financi\u00e8res et des services, o\u00f9 la complexit\u00e9, la variabilit\u00e9, la r\u00e9glementation et les attentes \u00e9lev\u00e9es des clients exigent des m\u00e9thodes rigoureuses et pr\u00e9dictives pour la conception de services \u00e0 haute performance.<\/p>\n<p>S\u2019appuyant sur plus de 30 ans d\u2019exp\u00e9rience internationale, le livre propose une approche structur\u00e9e et pragmatique pour:<\/p>\n<ul>\n<li>concevoir de nouveaux services \u00e0 partir de z\u00e9ro,<\/li>\n<li>r\u00e9duire le risque op\u00e9rationnel et la variabilit\u00e9,<\/li>\n<li>acc\u00e9l\u00e9rer la transformation digitale,<\/li>\n<li>renforcer l\u2019exp\u00e9rience client,<\/li>\n<li>aligner l\u2019innovation des services sur les objectifs strat\u00e9giques.<\/li>\n<\/ul>\n<p>Gr\u00e2ce aux contributions d\u2019experts de premier plan et au t\u00e9moignage du Country President de Chubb Italie, l\u2019ouvrage d\u00e9montre comment le DFSS peut aider les organisations \u00e0 concevoir des services:<\/p>\n<ul>\n<li><b>plus fiables,<\/b><\/li>\n<li><b>plus rapides, <\/b><\/li>\n<li><b>fond\u00e9s sur les donn\u00e9es, <\/b><\/li>\n<li><b>centr\u00e9s sur le client et op\u00e9rationnellement robustes.<\/b><\/li>\n<\/ul>\n<p>DFSS for Service est une lecture essentielle pour les dirigeants, les leaders de la transformation, les Master Black Belt, les responsables de l\u2019innovation et tous les professionnels qui souhaitent construire la prochaine g\u00e9n\u00e9ration d\u2019excellence du service \u00e0 travers la m\u00e9thode, la science et une conception intelligente.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pr\u00e9face de T. S. Global Head of Blue Belt Academy Master Black Belt et Innovation &amp; Business Improvement Expert \u2013 Amundi Investment Solutions Pr\u00e9face de P. S. Underwriting Operation Manager Master Black Belt et Innovation &amp; Business Improvement Expert \u2013 Chubb European Group SE T\u00e9moignage d\u2019O. R. Country President, Italie \u2013 Chubb Group DFSS for [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":7443,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_eb_attr":"","footnotes":""},"categories":[49],"tags":[],"class_list":["post-7608","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-publications"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Transformation guid\u00e9e par les personnes - Lean in Finance<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Transformation guid\u00e9e par les personnes - Lean in Finance\" \/>\n<meta property=\"og:description\" content=\"Pr\u00e9face de T. S. Global Head of Blue Belt Academy Master Black Belt et Innovation &amp; Business Improvement Expert \u2013 Amundi Investment Solutions Pr\u00e9face de P. S. Underwriting Operation Manager Master Black Belt et Innovation &amp; Business Improvement Expert \u2013 Chubb European Group SE T\u00e9moignage d\u2019O. R. 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