{"id":7904,"date":"2025-12-09T10:36:39","date_gmt":"2025-12-09T10:36:39","guid":{"rendered":"https:\/\/leaninfinance.mkalab.com\/nicht-kategorisiert\/customer-service-excellence-lab\/"},"modified":"2026-01-22T15:35:38","modified_gmt":"2026-01-22T15:35:38","slug":"customer-service-excellence-lab","status":"publish","type":"post","link":"https:\/\/leaninfinance.mkalab.com\/de\/veranstaltungen\/customer-service-excellence-lab\/","title":{"rendered":"Customer Service Excellence Lab"},"content":{"rendered":"\n

24. M\u00e4rz 2026 | Lean In Finance \u2013 Innovation Lab, Corso Venezia, Mailand

Luca Saccardi \u2013 Group Customer Service Director, ACMI
<\/h4>\n\n\n\n

Wo Weltklasse-Service auf Lean-, digitale und gr\u00fcne Transformation trifft<\/h1>\n\n\n\n

Das Labor
Das TOP Customer Service Laboratory ist ein exklusiver High-Level-Workshop, der sich an F\u00fchrungskr\u00e4fte aus Service, After-Sales und Operations der Packaging Valley richtet \u2013 einem der innovativsten Industriecluster weltweit.
Das Labor findet im Lean In Finance Innovation Lab in der Corso Venezia, Mailand, statt und bietet ein einzigartiges Umfeld f\u00fcr angewandtes Lernen, Experimentieren und Zusammenarbeit auf Executive-Ebene.

Geleitet von Luca Saccardi (ACMI) und unterst\u00fctzt von den Experten von Lean In Finance in den Bereichen Lean Six Sigma, digitale Transformation, K\u00fcnstliche Intelligenz und Customer Excellence, bringt das Labor F\u00fchrungskr\u00e4fte multinationaler Unternehmen zusammen, um die Zukunft des Customer Service 4.0 zu gestalten.<\/p>\n\n\n\n


Fokusthemen \u2013 Ausgabe 2026<\/strong><\/h2>\n\n\n\n

\u2022 Service 4.0 & Pr\u00e4diktive Operations
AI, IoT und Analytics zur vorausschauenden Fehlererkennung und Optimierung der Anlagenverf\u00fcgbarkeit.
\u2022 Lean Customer Service Excellence
Reduktion von Stillst\u00e4nden, Beschleunigung der Reaktionszeiten und Verbesserung der Customer Experience.
\u2022 Lifecycle Management & After-Sales-Strategie
Management der installierten Basis, Upgrades, Servicevertr\u00e4ge und Optimierung des Ersatzteilgesch\u00e4fts.
\u2022 Nachhaltigkeit im Service
Energieeffizienz, Materialien, CO\u2082-Reduktion und Zirkularit\u00e4t.
\u2022 Zukunftskompetenzen f\u00fcr Service-Teams
Digitale Techniker, Remote Support und Kompetenzentwicklung.<\/p>\n\n\n\n


Teilnehmerkreis<\/strong><\/h2>\n\n\n\n

Executives und Manager f\u00fchrender multinationaler Unternehmen aus der Packaging Valley, darunter:<\/strong><\/p>\n\n\n\n

\u2022 Hersteller von Verpackungsmaschinen und Automatisierungsl\u00f6sungen
\u2022 Anlagenbauer f\u00fcr Food & Beverage und Pharma
\u2022 Integratoren von Hochgeschwindigkeits-Packaging-Systemen
\u2022 After-Sales- und Field-Service-Organisationen
\u2022 F\u00fchrungskr\u00e4fte f\u00fcr digitale Transformation und IoT
\u2022 Verantwortliche f\u00fcr Service Excellence und Customer Care


Teilnahme ausschlie\u00dflich auf Einladung<\/p>\n\n\n\n

<\/p>\n\n\n\n

Programm \u2013 24. M\u00e4rz 2026 | Milan Innovation Lab<\/strong><\/h2>\n\n\n\n

Er\u00f6ffnungs-Keynote
\u201eCustomer Service 4.0 im Packaging\u201c \u2013 Luca Saccardi<\/p>\n\n\n\n

Benchmarking & Case Studies<\/strong>
\u2022 Wie f\u00fchrende Unternehmen Service neu gestalten, um Wert \u00fcber den gesamten Lebenszyklus zu maximieren
\u2022 Lean Transformation in Hochgeschwindigkeits-Packaging-Umgebungen<\/p>\n\n\n\n

Nachmittagsprogramm
Excellence Laboratory \u2013 Hands-on Session<\/strong>
\u2022 Mapping des Customer-Service-Value-Streams
\u2022 Identifikation von Engp\u00e4ssen und Systemrestriktionen
\u2022 Einsatz von Daten, Dashboards und pr\u00e4diktiven Tools<\/p>\n\n\n\n

Operatives Design in Teams<\/strong>
\u2022 Unternehmens\u00fcbergreifende Gruppen
\u2022 Design des Future-State-Service-Modells
\u2022 Rapid Prototyping von Service-L\u00f6sungen<\/p>\n\n\n\n

Executive Roundtable
\u2022 Moderation durch Lean In Finance
\u2022 Lessons Learned und strategische Commitments
Networking & Abschluss
\u2022 Cocktail & Executive Networking<\/p>\n\n\n\n

Innovation Lab, Corso Venezia \u2013 Mailand

<\/p>\n\n\n\n

Warum teilnehmen<\/strong><\/h2>\n\n\n\n

Teilnehmende erhalten:<\/strong><\/p>\n\n\n\n

\u2022 Einen vollst\u00e4ndigen Blueprint zur Weiterentwicklung von Service-Operations
\u2022 Praxisnahe Methoden zur Beschleunigung von Reaktionszeiten und Zuverl\u00e4ssigkeit
\u2022 Techniken f\u00fcr pr\u00e4diktiven, datengetriebenen Service
\u2022 Eine branchen\u00fcbergreifende Perspektive aus der Packaging Valley
\u2022 Werkzeuge zur Reduktion von Downtime und operativen Kosten
\u2022 Zugang zum Lean In Finance Excellence Network 2026\u20132027<\/p>\n\n\n\n

Deliverables<\/strong><\/h2>\n\n\n\n

Teilnehmende erhalten:<\/strong><\/p>\n\n\n\n

\u2022 TOP Customer Service Report 2026
\u2022 Service Value Stream Mapping Toolkit
\u2022 Benchmark-Deck zur internen Nutzung
\u2022 Action Plan (Lean + Digital + Green)
\u2022 Teilnahmezertifikat
\u2022 Einladung zu den n\u00e4chsten Excellence Labs<\/p>\n\n\n\n


Lean In Finance Innovation Lab<\/strong><\/h2>\n\n\n\n

In vielen Industrien existieren bereits erlebnisorientierte Innovation Labs \u2013 von Go-Kart-Fabriken bei McKinsey bis zu Workshops, in denen Teams Fahrr\u00e4der bauen, um Zusammenarbeit und Prozessexzellenz zu erleben.
Im Dienstleistungssektor fehlte jedoch lange ein vergleichbarer Raum: ein Ort, an dem Fach- und F\u00fchrungskr\u00e4fte durch reale, digitale, Lean- und human-centered Erfahrungen lernen und sich transformieren k\u00f6nnen.
Aus diesem Grund haben wir das Lean In Finance Innovation Lab geschaffen:
ein einzigartiges Erlebnis- und Kulturzentrum, das die Transformation im Dienstleistungssektor beschleunigt.
Unsere Labs verbinden die methodische Strenge von Lean Six Sigma, die Kreativit\u00e4t digitaler Innovation und die Verantwortung der Nachhaltigkeit \u2013 und machen abstrakte Konzepte zu messbaren Ergebnissen.

Seit 2024 haben wir in Mailand erfolgreich mehrere Editionen durchgef\u00fchrt:
\u2022 Eine erste Ausgabe zur immersiven Innovation und Zusammenarbeit mit VR\/AR
\u2022 Eine zweite Edition zu AI Agents und intelligenter Automatisierung
\u2022 Eine dritte Edition zu Advanced Process Mapping & Simulation mit Process Mining

Im Jahr 2026 setzen wir diesen Weg mit neuen erlebnisorientierten Programmen fort:
\u2022 Customer Service & Operations Excellence Lab, mit Fokus auf die End-to-End-Performance von Serviceprozessen;
\u2022 Next-Generation AI Agent Lab, in Partnerschaft mit UiPath, zur Co-Creation intelligenter Automatisierungen;
\u2022 Customer Experience Enhancement Lab, mit Schwerpunkt auf Salesforce AI, um Daten, Empathie und Technologie zu verbinden und die Zukunft der Customer Experience zu gestalten.

Jedes Labor erzeugt realen Impact und ver\u00e4ndert die Art, wie Menschen denken, zusammenarbeiten und innovieren.
Denn Transformation geschieht nicht in der Theorie \u2013 sie geschieht, wenn Menschen sie erleben.<\/p>\n","protected":false},"excerpt":{"rendered":"

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M\u00e4rz 2026 | Lean In Finance \u2013 Innovation Lab, Corso Venezia, Mailand Luca Saccardi \u2013 Group Customer Service Director, ACMI Wo Weltklasse-Service auf Lean-, digitale und gr\u00fcne Transformation trifft Das LaborDas TOP Customer Service Laboratory ist ein exklusiver High-Level-Workshop, der sich an F\u00fchrungskr\u00e4fte aus Service, After-Sales und Operations der Packaging Valley richtet \u2013 einem […]<\/p>\n","protected":false},"author":1,"featured_media":7903,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_eb_attr":"","footnotes":""},"categories":[51],"tags":[],"class_list":["post-7904","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-veranstaltungen"],"acf":[],"yoast_head":"\nCustomer Service Excellence Lab - Lean in Finance<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Excellence Lab - Lean in Finance\" \/>\n<meta property=\"og:description\" content=\"24. 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