Scrum
Master
Enable high-performing teams. Lead with agility.
- Format: In-person, live online, or blended
- Duration: 2 intensive days
- Methodology: • Real Scrum simulations • Role plays and team exercises • Case studies from multiple industries • Facilitator coaching and feedback • Practical tools and templates ready for use
The Scrum Master is a pivotal role in every Agile organization the catalyst that enables teams to collaborate effectively, remove obstacles, adopt the Scrum framework correctly, and continuously improve performance.
Yet many teams fail to unlock the real potential of Scrum because the role is misunderstood or reduced to meeting facilitation. Scrum Master provides a deep, practical, and modern understanding of how to lead Agile teams, maximize collaboration, and create the conditions for high-quality delivery.
Participants learn not only the Scrum framework, but also coaching skills, facilitation techniques, conflict resolution, team dynamics, and how to support leadership and organizational transformation.
Learning Objectives
By the end of this course, participants will be able to:
- Understand and apply the full Scrum framework (roles, events, artifacts).
- Serve as an effective Scrum Master for one or multiple teams.
- Facilitate Scrum ceremonies with clarity, energy, and purpose.
- Remove impediments and optimize flow across the team.
- Coach team members, stakeholders, and leaders toward an Agile mindset.
- Manage team dynamics and foster psychological safety.
- Support continuous improvement through data, metrics, and retrospectives.
- Collaborate with Product Owners and stakeholders to ensure value delivery.
- Contribute to organizational agility beyond the team level.
Target Audience
Ideal for anyone who wants to lead Agile teams or strengthen Scrum adoption:
• Aspiring Scrum Masters
• Agile Coaches & Transformation Leaders
• Product Owners & Product Managers
• Project Managers transitioning to Agile
• Developers, designers, engineers
• Team leaders and managers working in Agile environments
• Professionals preparing for Scrum Master certification
Industries Served
Scrum is applicable in all industries where teams collaborate to deliver value:
• Technology & Software – product development, engineering
• Banking & Insurance – digital initiatives, automation, customer journeys
• Asset Management – digital advisory, research
• Manufacturing – Industry 4.0 projects, engineering teams
• Luxury & Retail – omnichannel experience, digital commerce
• Logistics & Services – service optimization, operations
Certification
Participants receive the Scrum Master Certificate after completing the course and passing an assessment.
Certification includes:
• Exam: 40–50 multiple-choice questions
• Duration: 60 minutes (+ extra time for non-native speakers)
• Pass mark: 65%
• Exam type: Closed book
Competencies assessed:
• Understanding of Scrum roles, events, and artifacts
• Ability to facilitate Scrum ceremonies
• Team coaching and impediment removal
• Practical application of Agile principles
Course Content
- Agile principles and the Scrum values
- Scrum theory, roles, events, and artifacts
- Transparency, inspection, and adaptation
- Servant leadership and coaching mindset
- Responsibilities to the team, Product Owner, and organization
- Differences between Scrum Master, Project Manager, Agile Coach
- Running effective Sprint Planning, Review, and Retrospectives
- Techniques for fostering collaboration and alignment
- Visual collaboration tools and facilitation frameworks
- High-performance team behaviors
- Psychological safety and trust building
- Managing conflict and productive disagreement
- Removing impediments and optimizing flow
- One-to-one and team coaching techniques
- Empowering self-organizing teams
- Leading through listening, questions, and reflection
- Helping teams adopt an Agile mindset
- Sprint velocity, cycle time, lead time
- Story points, estimation, and forecasting
- Using metrics responsibly (no misuse or incentives)
- Enabling continuous improvement practices
- Multi-team coordination
- Integrated planning and alignment
- Barriers to scaling and how to address them
- Working with Transformation Offices and leadership teams
- No specific prerequisites.
- Recommended: Agile Fundamentals or equivalent understanding.
- Become an effective Scrum Master who enables team success.
- Build strong coaching and facilitation skills.
- Improve collaboration and performance across Agile teams.
- Strengthen your professional profile with a recognized certification.
- Accelerate Agile adoption and contribute to organizational transformation.
We’re ready
to listen to you.
Our team is at your service — contact us to discover how we can create tangible value for your business together.